VortexHaus 10-Year Warranty – Terms & Conditions
What is the VortexHaus 10-Year Warranty?
VortexHaus 10-Year Warranty is an optional add-on you can purchase with your VortexHaus blower — shown at checkout as the "10-Year Protection Plan." It gives you one free replacement blower per covered unit for mechanical failure or accidental damage under normal use, for as long as you own the unit — up to 10 years from the purchase date.
What’s covered?
- Internal failures of the blower (motor, electronics, trigger, fan, housing) under normal use
- Defects that show up after the Standard Limited Warranty period ends
- Accidental damage occurring during normal use — such as being dropped from standing height or bumped during regular handling
What’s not covered?
- Loss or theft
- Intentional abuse or destruction
- Damage from using non-compatible or modified batteries
- Commercial rental use or industrial use outside normal household/workshop environments
- Cosmetic damage that doesn't affect function (scratches, scuffs)
- Damage from drops from heights greater than normal handling (e.g., off a roof, ladder, or vehicle)
- Submersion in water beyond incidental splash exposure
- Being run over or crushed
- Use as a striking/prying tool
How many replacements do I get?
- The VortexHaus 10-Year Warranty covers one replacement blower per covered unit — mechanical failure and accidental damage draw from this same single entitlement, not one of each.
- After we send your replacement, coverage for that specific unit is considered fulfilled.
How long does it last?
- Coverage lasts up to 10 years from the original purchase date, or until you no longer own the unit, whichever comes first.
- Coverage is void upon transfer of ownership and cannot be reassigned to a subsequent owner.
How to claim?
- Email our support team at info@vortexhaus.com with your order number and a short description of what happened.
- We may ask for a quick photo or video so our engineers can log the issue, and may request the unit's serial number (if present) to verify it's covered under a valid 10-Year Warranty purchase.
- Claims are verified against the original order record confirming 10-Year Warranty purchase for that specific unit. Units without a matching purchase on file are handled under the Standard Limited Warranty instead, if still applicable.
- Once approved, we ship your replacement at no additional product cost, with free standard shipping within the original country of purchase.
Do I need to return the old unit?
- In most cases, no – we'll either ask you to safely dispose of it or include it in a recycling program if available.
- In rare cases, we may request the old unit back for engineering analysis. If so, we'll cover return shipping.
Important notes
- VortexHaus 10-Year Warranty customers receive priority handling of warranty inquiries ahead of general support requests. Response times are a goal, not a guarantee, and may vary based on volume.
- VortexHaus 10-Year Warranty must be purchased at the same time as your blower order to be valid — it cannot be added after checkout.
- Coverage is tied to the specific units on your original order and cannot be moved to other products or future orders.
- We reserve the right to deny or cancel coverage in cases of clear abuse or fraud, including but not limited to: a claim for a unit not matching the original order's serial number, multiple claims for the same failure mode across different units, or evidence the unit was resold after a claim was filed.
These terms are governed by the laws of the jurisdiction in which VortexHaus is registered, without regard to conflict-of-law principles, except where local consumer protection law requires otherwise.
These terms apply to units purchased on or after January 1, 2026 and may be updated from time to time; changes apply prospectively and do not affect coverage already in effect for prior purchases.