Welcome to the Haus
Before you buy anything, meet the people who made it.
Nine short films. No music beds, no voice-over actors. Engineers, a founder, a factory and a machine. Watch as many as you like; the button is at the bottom.
Neil Macqueen · Head of Product & Design
Our story
Why we exist
What MACH is, in two minutes
What is VortexHaus. What is MACH.
The machine
Out of the box
Why MACH is so powerful
What 1 kg of thrust looks like
How it's made
How MACH was built: what we protected, what we fixed
How it's made
Owners
How the 90 days work
Owners, in their own words
Eight people you can name.
Neil Macqueen
Head of Product & Design · ex-Dyson · Bristol
Ben [surname]
Engineer · airflow and protections
Alex [surname]
Lead engineer · MACH · writes the Compare pages
![Andrea [surname]](http://vortexhaus.com/cdn/shop/files/image3_2ffab116-e2bf-4dd5-a21f-adb0733c0350.webp?v=1791991553)
Andrea [surname]
Colour, materials, finish
Qin Li
Product lead at our partner factory · on the line for every batch
Arthur
Founder
Krav
Co-founder · owners and content
Justine
The owner desk · signs her replies
The One-Pull Promise
Pull the trigger. If it doesn't blow you away, send it back. On us.
You have 90 days from the day it arrives. Use it. If you do not want it, write to us; we send a label and pay the shipping. It does not need to be like new.
What happens next, honestly.
Your order ships within [n] business days. You get a real tracking number the same day.
Delivery to a US address takes [n to n] days. The number on the product page is fed by our fulfilment partner, not typed by marketing.
In the box: MACH, a quick-start card with a QR code to your Owners hub, and nothing you did not order. No battery; it runs on the pack you already own.
If anything is late, we write to you before you have to ask.
Now you know who we are.
Laborare est orare