Contact
Write to Justine.
A real person answers within four hours in business hours (Mon–Sun, 9am–9pm EST). One person, one answer. If it is about an order, have the order number ready; if it is about a unit, a photo helps.
What is it about
Wholesale goes straight to Alvin. Creators, press and partnerships go to Krav. Everything else goes to Justine. A WhatsApp line for owners is planned for 2027.
Where we are
Company
VortexHaus is ArtEcomCompany LLC, registered in Wyoming, USA. 7814, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001
Returns and repairs, USA
Plano, Texas. [Return Helper address line, as printed on labels]
Product and design
Bristol, UK, with Neil Macqueen's team. Led by Arthur, the founder, from the UAE.
Made
By our partner factory in Suzhou, on our own tooling. Tracked from the day it ships.
Wondering if we are a real company? That is a fair question; the FAQ answers it first, and About has the faces.
