VortexHaus Guarantee, Returns & Warranty

1. 90‑Day “One‑Pull” Test Drive (Returns)

Every VortexHaus blower comes with our 90-Day One-Pull Test Drive.

Use it for up to 90 days around your home, driveway, gutters, patio, or workshop. If you're not satisfied, send it back within the window for a full refund of the product price.

How it works

  • Valid for 90 days from the delivery date of that unit's original order — once per household/shipping address per product model. A unit received as a warranty or 10-Year Warranty replacement is not eligible for a separate 90-Day Test Drive.
  • Normal wear from personal use is expected — you don't need to keep it "like new." We may deduct for damage beyond normal use, or decline the refund if the unit shows signs of commercial/rental use or disassembly.
  • Contact us at info@vortexhaus.com with your order number and we’ll walk you through the return
  • A valid order number or proof of purchase from vortexhaus.com is required for all Test Drive returns.
  • Shipping terms:
    • If the product is defective or arrived damaged, we cover return shipping.
    • If you're returning it because it wasn't the right fit, return shipping is the customer's responsibility unless otherwise noted at the time of your RMA.
    • Once your return is approved, ship the unit back within 14 days. Refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the unit.

This guarantee is about letting you actually use the tool, not just look at it in the box.

2. Standard Limited Warranty (included)

On top of the 90-Day Test Drive, every blower comes with a Standard Limited Warranty covering defects and failures under normal use — 1-Year or 2-Year, depending on the bundle you purchase.

Coverage periods

1-Year Standard Warranty — Single Blower orders, from the original purchase date.
2-Year Standard Warranty — Bundle/Kit orders, from the original purchase date.

What’s covered?

Under normal use:

  • Internal failures of the blower:
  • Motor
  • Electronics / PCB
  • Trigger mechanism
  • Fan / impeller
  • Housing cracking that affects function
  • Defects in materials or workmanship that show up during the warranty period

"Normal use" means occasional-to-regular personal use in a residential or small workshop setting — not continuous commercial, rental, fleet, or industrial operation. Excessive runtime, commercial labeling, or fleet serial patterns may void a claim.

What’s not covered?

  • Loss or theft
  • Intentional abuse or destruction
  • Damage from using non-compatible, modified, or damaged batteries
  • Commercial rental or industrial use outside normal household/workshop environments
  • Cosmetic damage that does not affect function (scratches, scuffs, fading)
  • Unauthorized modifications or repairs

How to file a standard warranty claim

  1. Email info@vortexhaus.com with:
    • Your order number
    • A description of the issue
    • A photo or a short video if possible
  2. We may request the unit's serial number and original order confirmation to verify eligibility.
  3. Our team will review and let you know if it's covered. 
  4. If approved, we will replace it with a new unit, or issue a refund not exceeding the original purchase price. This is your exclusive remedy under the Standard Limited Warranty.
  5. We cover shipping for approved replacements within the original country of purchase, and provide a prepaid label for any unit we need returned for inspection.

3. VortexHaus 10-Year Warranty (optional add-on)

Some customers want even more peace of mind. That's what the VortexHaus 10-Year Warranty is for — an optional paid add-on you can purchase with your order.

What it gives you

  • One free replacement blower per covered unit for mechanical failure or accidental damage under normal use — a single shared entitlement, not one of each — for as long as you own the unit, up to 10 years from purchase.

This sits on top of your Standard Limited Warranty. Think of it as a longer, wider safety net.

Full details are on our VortexHaus 10-Year Warranty Terms & Conditions page, but at a glance:

  • Covers internal failures and accidental damage under normal use
  • One replacement per covered blower
  • Valid for as long as you own it, up to 10 years
  • Must be purchased at the same time as your blower order — cannot be added afterward

4. Which coverage applies when?

To make it simple:

  • First 90 days:

    • 90-Day One-Pull Test Drive applies (full refund option)
    • Standard Limited Warranty and 10-Year Warranty (if purchased) also apply

  • After 90 days, within your Standard Limited Warranty period (1 or 2 years, depending on bundle):

    • Standard Limited Warranty applies for defects/failures
    • If you also bought the 10-Year Warranty, you can use that instead (one full replacement, shared across failure and accidental damage)

  • After the Standard Limited Warranty ends, up to 10 years:

    • Only the 10-Year Warranty applies, if you purchased it
    • If you didn't, coverage has ended and further support is offered on a best-effort basis outside the formal warranty

5. How to get help

For any issue – return, warranty, or just questions – email us at info@vortexhaus.com with:

  • Your order number
  • What happened
  • Photos/videos if relevant

Our team will guide you to the right option based on:

  • 90-Day Test Drive
  • Standard Limited Warranty (1-Year or 2-Year)
  • 10-Year Warranty (if purchased)

We built VortexHaus because we were tired of cheap tools and disappearing support. The guarantees above are how we hold ourselves accountable to be the opposite of that.

These terms apply to units purchased on or after January 1, 2025 and may be updated from time to time; changes apply prospectively and do not affect coverage already in effect for prior purchases.