Frequently Asked Questions
Where is my order? / When will it arrive?
Once your order ships, you'll receive a confirmation email with a tracking link. Delivery times are typically 7–12 business days, including processing time depending on your location. You can check your order status anytime at https://vortexhaus.com/pages/tracking
🔗 https://vortexhaus.com/pages/tracking
Why hasn't my tracking updated?
It's normal for tracking to take 24–48 hours to reflect the first scan after your label is created, this doesn't mean your order hasn't shipped. If tracking shows "Label Created" or "Shipment Information Received," your package is in transit and awaiting its first carrier scan. If tracking hasn't moved in 5 business days, reach out to us at info@vortexhaus.com and we'll look into it.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, please check with neighbors, household members, and around your property (porches, mailrooms, garages), as carriers sometimes mark packages delivered slightly before they're dropped off. If it hasn't turned up within 2-3 days, contact us at info@vortexhaus.com with your order number and we'll investigate with the carrier.
Which battery is compatible with the Turbo Jet DB™ v3.0?
The Turbo Jet DB v3.0 is sold in three battery-platform versions, DeWalt, Makita, and Milwaukee, and only works with batteries from the matching platform.
Please double-check your battery platform at checkout, as we're unable to guarantee same-day platform exchanges after an order ships.
What's the difference between the DeWalt, Makita, and Milwaukee versions? Does it come with a battery?
The blower performs identically across all three versions, the only difference is the battery mount, which is built to match your existing DeWalt, Makita, or Milwaukee battery platform. We don’t sell battery, only the blower
My order arrived damaged/defective, or I received the wrong battery-platform version, can I get a replacement?
We're sorry to hear that! Please email info@vortexhaus.com with your order number and a photo of the item and we'll arrange a replacement or exchange at no extra cost.
I only received part of my order, when will the rest arrive?
Some orders ship in multiple packages depending on item availability and warehouse location, so it's possible your items are arriving separately. Check your shipping confirmation email(s) for multiple tracking numbers. If you believe an item is missing entirely, contact info@vortexhaus.com with your order number and we'll sort it out.
What is your return policy? / How do I request a return or refund?
We accept returns within 90 days of delivery for unused items in original packaging. To start a return, https://return.vortexhaus.com or email info@vortexhaus.com with your order number.
🔗 https://return.vortexhaus.com
Can my blower be repaired, or can I buy replacement parts?
Yes, we offer replacement parts for fan blade/impeller and repair support for units under warranty.
Contact info@vortexhaus.com with your order number and a description of the issue, and our team will advise on parts availability or repair options.
Can I get a discount or have a promotion applied that I missed?
Promotions are valid only during the stated window and can't be applied retroactively to completed orders